Cancellation & Refund Policy

Booking Cancellation

  • Cancellations must be made at least 48 hours prior to the scheduled session
  • Cancellation requests must be submitted via email to bizaccounts@venkat-rao.com

Refund Guidelines

Individual Sessions
  • Full refund available if cancelled 48 hours before the session
  • 50% refund if cancelled 24-48 hours before the session
  • No refunds for cancellations less than 24 hours before the session
Workshop and Program Packages
  • Full refund available within 7 days of purchase, provided no sessions have been attended
  • Prorated refunds may be considered for multi-session packages on a case-by-case basis

Refund Process

  • Refunds will be processed to the original payment method
  • Processing time for refunds is typically 5-10 business days
  • Refund amount excludes transaction fees

Special Circumstances

  • Medical emergencies may be considered for exceptional refund considerations
  • Documentation may be required for review

Non-Transferable Services

  • Sessions and programs are non-transferable
  • No cash alternative will be provided